Terms & Policies

At CR Kettles, we are committed to providing a seamless and trustworthy experience for our valued customers. Please review the following policies regarding our services, refunds, privacy, and terms of use.

Refund Policy

At CR Kettles, we stand by the quality and authenticity of our products. As such, we do not offer refunds under any circumstances unless the item(s) are not as described or faulty.

If you believe you have received an item that does not match its description or is defective, please contact us immediately at info@crkettles.com with supporting evidence (such as images or a description of the issue). We will review the case and determine the next steps.

1. Introduction

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (www.crkettles.com) or interact with us.

By using our services, you consent to the collection and use of your personal information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and shipping/billing address when placing an order.
  • Payment Information: We do not store credit card details. Payments are processed securely via third-party providers.
  • Communication Data: Emails, messages, and customer service inquiries.
  • Website Usage Data: IP address, browser type, and browsing behavior on our website through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

  • Process orders and provide customer support.
  • Improve our website, products, and services.
  • Prevent fraud and enhance security.
  • Comply with legal obligations.
  • Send updates, promotions, and marketing emails (you can opt-out at any time).

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Payment Processors: To securely process transactions.
  • Shipping Providers: To fulfill and deliver your orders.
  • Legal Authorities: If required to comply with legal obligations.

5. Data Security

We implement strict security measures to protect your personal information. However, no online data transmission is 100% secure, so we encourage you to take precautions when sharing sensitive information online.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and collect website usage data. You can manage your cookie preferences in your browser settings.

7. Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.

To exercise these rights, contact us at info@crkettles.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically for any changes.

1. Products & Authenticity

  • All products sold are 100% authentic and sourced from trusted suppliers.
  • We guarantee the authenticity and quality of every item we sell.

2. Orders & Payments

  • Orders are processed once full payment is received.
  • We accept payments via bank transfer, cash, and cryptocurrency.
  • A £500 deposit can be placed to reserve a watch, with the balance due before shipment or collection.

3. Shipping & Delivery

  • UK Orders: Free next-day tracked delivery.
  • International Orders: Shipping costs and times vary by location and are calculated when the purchase is made.

4. Warranty & Servicing

  • Watches are covered by a warranty for manufacturing defects (duration depends on the brand/model).
  • We offer watch sizing upon collection or by request for online orders.

5. Limitation of Liability

  • CR Kettles is not liable for damages or losses resulting from misuse, unauthorized third-party repairs, or circumstances beyond our control.
  • We reserve the right to refuse service at our discretion.

6. Governing Law

These terms are governed by UK law, and any disputes will be resolved under the jurisdiction of UK courts.